Lead Customer Service Representative（三田オフィス②sap E1）

PPD (Thermo Fisher) UK

Tokyo, Japan
Erp e1/sap order processing
Customer inquiry handling
Supply chain coordination
This position is responsible for total coordination from order receipt to delivery for approximately 240,000 research and medical reagent items, acting as a key contact point in the Life Science Group business

Job Summary

  • This position is responsible for total coordination from order receipt to delivery for approximately 240,000 research and medical reagent items, acting as a key contact point in the Life Science Group business.
  • The team consists of 16 members including managers, sub-leaders, full-time employees, temporary staff, and external contractors, with micro job rotations every three months to cover a broad range of tasks and ensure team coverage.
  • Flexible work arrangements such as flextime without core hours and telecommuting are available, along with supportive childcare and caregiving policies exceeding legal requirements, fostering a comfortable working environment.

Matching Summary

This position is responsible for total coordination from order receipt to delivery for approximately 240,000 research and medical reagent items, acting as a key contact point in the Life Science Group business.

Skills & Requirements

Must-have

  • ERP E1/SAP order processing
  • Customer inquiry handling
  • Supply chain coordination
  • Order to delivery management
  • Japanese communication skills
  • Microsoft Excel and Word proficiency

Nice-to-have

  • Team player mindset
  • Proactive problem solving
  • Process improvement focus
  • Experience in project involvement
  • Positive learning attitude

Key Requirements

  • 3+ years customer service experience
  • Experience with order and shipment processing
  • Basic Microsoft Excel and Word skills
  • Japanese language communication ability
  • College or technical school graduate

Work Rights

Not specified

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