Not specified; on-call allowance pyid; flexible re...
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Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
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The Commonwealth Bank Group is seeking a Product Support Specialist for their eCommerce team, offering a fully remote position focused on customer care and technical support related to payment solutions. The role involves providing excellent customer service, troubleshooting technical issues, and participating in a rotating on-call schedule.
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Job Summary
The role involves supporting business banking customers with innovative eCommerce payment solutions and online acquiring services.
Candidates must be available for a rotating roster between 7am and 7pm Monday to Sunday, including weekends and holidays.
The position offers a supportive training program, flexibility to work from home or offices around Australia, and an on-call allowance.
Matching Summary
Match Score: 75
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The Commonwealth Bank Group is seeking a Product Support Specialist for their eCommerce team, offering a fully remote position focused on customer care and technical support related to payment solutions. The role involves providing excellent customer service, troubleshooting technical issues, and participating in a rotating on-call schedule.
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Salary
Not specified; On-call allowance paid; Flexible remote work options
Skills & Requirements
Must-have
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
High volume inquiries across multiple channels
Risk management activities experience
Nice-to-have
Passion for finding customer solutions
Ability to pick up new technologies quickly
Excellent communication skills
Collaborative team focus
Flexible availability for rotating roster
Key Requirements
12 Month fixed term opportunity
Experience with financial institution or SaaS platform