Project Senior Analyst - C12

Citigroup

Heredia, Heredia, Costa Rica
On-site
5-8 years of project management experience
Call center technology knowledge
Stakeholder management and communication
Citi is seeking a Project Senior Analyst to join their team in Heredia, Costa Rica. This role requires a seasoned professional with strong analytical and communication skills to manage complex projects, ensuring successful completion and compliance with processes

Job Summary

  • The role involves applying in-depth disciplinary knowledge to develop new techniques and improve processes within the banking function.
  • Candidates will coordinate complex projects, manage stakeholder relationships, and ensure successful implementation of system and process changes.
  • This position requires acting as a subject matter expert to senior stakeholders while driving compliance and safeguarding the firm's reputation.

Matching Summary

Match Score: 85

Citi is seeking a Project Senior Analyst to join their team in Heredia, Costa Rica. This role requires a seasoned professional with strong analytical and communication skills to manage complex projects, ensuring successful completion and compliance with processes.

Skills & Requirements

Must-have

  • 5-8 years of project management experience
  • Call center technology knowledge
  • Stakeholder management and communication
  • Process policy and procedure analysis
  • Project risk and cost management

Nice-to-have

  • Strong problem-solving skills
  • Commitment to quality and detail
  • Experience in customer service management
  • Ability to work with limited supervision
  • Knowledge of HR policies and procedures

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years of relevant professional experience
  • Previous customer service management experience in a call center setting

Work Rights

Not specified

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