Manager, Service Experience & Operations Enablement

First American (FCT)

Ontario, Canada
Base: $122,000 to $149,200; bonus/equity: not spec...
Hybrid
Service desk management
Itil 4 experience
Technology management skills
As Manager, Service Experience & Operations Enablement, you will lead a high-performing team responsible for delivering exceptional IT support and driving continuous improvement

Job Summary

  • As Manager, Service Experience & Operations Enablement, you will lead a high-performing team responsible for delivering exceptional IT support and driving continuous improvement.
  • This role combines operational excellence with strategic leadership to enhance user experience and support digital transformation.
  • FCT provides comprehensive benefits and a commitment to employee success, fostering a diverse and inclusive environment.

Matching Summary

As Manager, Service Experience & Operations Enablement, you will lead a high-performing team responsible for delivering exceptional IT support and driving continuous improvement.

Salary

Base: $122,000 to $149,200; Bonus/Equity: Not specified; Benefits: Comprehensive benefits included

Skills & Requirements

Must-have

  • Service Desk management
  • ITIL 4 experience
  • Technology management skills

Nice-to-have

  • Diversity and inclusion focus
  • Team-oriented environment
  • Leadership and mentoring

Key Requirements

  • 10 years IT experience
  • 5 years in technology management
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter