Principal, Customer Success Manager

Workday

Hybrid (minimum 50% in-office or field interactions)
Customer relationship coordination
Communicate workday roadmap
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to drive customer engagement and support in India. The ideal candidate should have extensive experience in customer-facing roles, particularly in project management for HCM, Payroll, or Financials platforms

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to drive customer engagement and support in India. The ideal candidate should have extensive experience in customer-facing roles, particularly in project management for HCM, Payroll, or Financials platforms.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Communicate Workday roadmap
  • Develop customer success plans
  • Resolve customer concerns
  • Facilitate solution adoption

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Functional domain expertise with Financials preferred
  • Experience with State & Local Government customer base
  • Customer management in complex software/SaaS
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter