Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
Job Summary
Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
Responsibilities include technical support, troubleshooting customers’ applications and delivering consulting and education services, using phone, digital and e-Learning platforms.
Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
Matching Summary
Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.