Remote Service Engineer

Agilent Technologies

Kuala Lumpur, Malaysia
Fully remote
Remote post-sales support
Hardware and software troubleshooting
Technical problem resolution
Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities

Job Summary

  • Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
  • Responsibilities include technical support, troubleshooting customers’ applications and delivering consulting and education services, using phone, digital and e-Learning platforms.
  • Leverages post sales interactions with customers to probe and qualify further revenue opportunities.

Matching Summary

Provides remote post-sales hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.

Skills & Requirements

Must-have

  • remote post-sales support
  • hardware and software troubleshooting
  • technical problem resolution
  • customer consulting and education

Nice-to-have

  • problem-solving skills
  • critical thinking skills
  • customer service skills
  • revenue opportunity qualification

Key Requirements

  • Bachelor's or Master's Degree
  • 1-2+ years relevant experience
  • Clear, respectful and timely communication

Work Rights

Not specified

Tailored Resume

Cover Letter