Contact Centre Project Manager

TECHEDGE-SOLUTION PRIVATE LIMITED

Islandwide, Not specified, Not specified
**
End-to-end contact centre project management
Bpo setup and transition leadership
Stakeholder and vendor relationship management
** TECHEDGE-SOLUTION PRIVATE LIMITED is seeking a seasoned Contact Centre Project Manager to lead the implementation and optimization of contact centre projects. The ideal candidate will have extensive experience in project management and contact centre operations, focusing on enhancing customer experiences while aligning with business goals. **

Job Summary

  • The role involves leading the end-to-end management of contact centre projects to ensure delivery within scope, time, and budget.
  • Candidates will be responsible for the strategic setup and seamless transition of Business Process Outsourcing operations.
  • The position requires acting as a primary liaison between clients, vendors, and internal teams to align objectives.

Matching Summary

Match Score: 75

** TECHEDGE-SOLUTION PRIVATE LIMITED is seeking a seasoned Contact Centre Project Manager to lead the implementation and optimization of contact centre projects. The ideal candidate will have extensive experience in project management and contact centre operations, focusing on enhancing customer experiences while aligning with business goals. **

Skills & Requirements

Must-have

  • End-to-end contact centre project management
  • BPO setup and transition leadership
  • Stakeholder and vendor relationship management

Nice-to-have

  • Knowledge of emerging contact centre technologies
  • Experience with continuous improvement methodologies
  • Strategic outsourcing negotiation skills

Key Requirements

  • Seasoned experience in contact centre operations
  • Proven track record in BPO setup
  • Strong stakeholder management capabilities

Work Rights

Not specified

Tailored Resume

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