Data Center Customer Operations Technician Iii

Equinix Inc.

Saint John, New Brunswick, Canada
Base: 46,600 - 69,800 cad annual; bonus/equity: el...
Not specified (assume "onsite" due to the nature of the role)
Hands-on data center experience
Structured cabling and fiber optics
Independent complex task execution
Equinix is seeking a Data Center Customer Operations Technician III for their Saint John, New Brunswick location. The role involves managing complex customer and infrastructure tasks in mission-critical data centers, ensuring operational excellence and customer satisfaction

Job Summary

  • This role is responsible for independently executing complex customer and infrastructure work within mission-critical data centers.
  • The position requires performing advanced installations, troubleshooting, and circuit support while ensuring adherence to safety and SLA commitments.
  • Equinix offers competitive benefits including healthcare coverage, retirement plans, and vacation time to support employee well-being.

Matching Summary

Match Score: 85

Equinix is seeking a Data Center Customer Operations Technician III for their Saint John, New Brunswick location. The role involves managing complex customer and infrastructure tasks in mission-critical data centers, ensuring operational excellence and customer satisfaction.

Salary

Base: 46,600 - 69,800 CAD Annual; Bonus/Equity: Eligible for bonus and potential equity; Benefits: Healthcare, retirement plans, vacation included

Skills & Requirements

Must-have

  • Hands-on data center experience
  • Structured cabling and fiber optics
  • Independent complex task execution
  • Ticketing system management
  • Physical lifting up to 50 lbs

Nice-to-have

  • Strong mechanical aptitude
  • Customer service orientation
  • Team leadership capabilities
  • Adherence to safety standards
  • Flexible shift availability

Key Requirements

  • High School Diploma or equivalent
  • Demonstrated hands-on data center experience
  • Ability to lift 50 lbs and perform physical tasks
  • Flexibility for 24x7 shift rotations

Work Rights

Not specified

Tailored Resume

Cover Letter