Hbb Journey & Cx Engineering

ioh

ID
On-site
End-to-end hbb customer journeys
It system workflows and integrations
Journey orchestration and automation
Design and own end-to-end HBB customer journeys across ordering, installation, activation, billing, assurance, and support touchpoints

Job Summary

  • Design and own end-to-end HBB customer journeys across ordering, installation, activation, billing, assurance, and support touchpoints.
  • Build and optimize journey orchestration and automation to reduce friction, errors, and manual interventions in HBB service delivery.
  • Implement observability for HBB journeys, including journey KPIs, error tracking, funnel analytics, and service-level indicators.

Matching Summary

Design and own end-to-end HBB customer journeys across ordering, installation, activation, billing, assurance, and support touchpoints.

Skills & Requirements

Must-have

  • end-to-end HBB customer journeys
  • IT system workflows and integrations
  • journey orchestration and automation
  • backend services and integration logic
  • observability for HBB journeys
  • Java/Kotlin, Python, Go, or Node.js

Nice-to-have

  • journey orchestration platforms
  • CX and service quality metrics
  • event streaming platforms
  • SRE concepts
  • security practices for customer-facing systems

Key Requirements

  • Strong experience in IT platforms
  • Hands-on software engineering skills
  • Experience integrating OSS/BSS, CRM, and digital platforms
  • Solid understanding of HBB service lifecycle
  • Experience with CI/CD pipelines
  • Experience with observability and analytics tools
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter