Customer Service Operator, Otisline - 1st Shift

Otis

BLOOMFIELD, CT, USA
$42,000 a year py
**
Professional phone etiquette
Handle difficult customers
Salesforce service cloud
** Otis is seeking a Customer Service Operator for its Otisline division in Bloomfield, CT. The position involves processing customer service requests and requires strong communication and customer service skills, with the opportunity for hybrid work after training. **

Job Summary

  • OTISLINE® is a unique, quality-driven, customer-focused environment where employees are experts in the elevator industry, operating 24/7 to deliver outstanding service.
  • Responsibilities include receiving, documenting, and processing service requests, dispatching mechanics, and escalating issues, with opportunities for elevator phone programming and improvement activities.
  • Otis is the world's leading elevator and escalator company, moving 2.4 billion people daily and maintaining 2.4 million customer units, with a focus on safety, ethics, and quality.

Matching Summary

Match Score: 75

** Otis is seeking a Customer Service Operator for its Otisline division in Bloomfield, CT. The position involves processing customer service requests and requires strong communication and customer service skills, with the opportunity for hybrid work after training. **

Salary

$42,000 a year

Skills & Requirements

Must-have

  • professional phone etiquette
  • handle difficult customers
  • Salesforce Service Cloud
  • timely dispatching of mechanics
  • French/English language required
  • type at least 25 wpm

Nice-to-have

  • commitment and teamwork
  • continuous improvement activities
  • hybrid remote work arrangement

Key Requirements

  • High school diploma
  • dedicated workspace and high-speed internet
  • ability to attain and maintain performance metrics
  • adhere to assigned work schedules
  • work rotational scheduled weekends and holidays
  • work well in a call center and team environment

Work Rights

Not specified

Tailored Resume

Cover Letter