Cx Measurement Director

RSM

Base: $171,200 - $303,600; bonus/equity: discretio...
10+ years cx measurement experience
Integrate operational behavioral financial data
Design multi-modal cx measurement systems
The role leads the strategy, governance, and execution of RSM's enterprise-wide client experience measurement framework

Job Summary

  • The role leads the strategy, governance, and execution of RSM's enterprise-wide client experience measurement framework.
  • Success requires integrating direct feedback with indirect signals like operational, behavioral, and financial data to create holistic insights.
  • Candidates must demonstrate strong collaboration skills within a matrixed environment and the ability to influence senior stakeholders.

Matching Summary

The role leads the strategy, governance, and execution of RSM's enterprise-wide client experience measurement framework.

Salary

Base: $171,200 - $303,600; Bonus/Equity: Discretionary bonus based on performance; Benefits: Competitive package including schedule flexibility

Skills & Requirements

Must-have

  • 10+ years CX measurement experience
  • Integrate operational behavioral financial data
  • Design multi-modal CX measurement systems
  • Strong analytics skills in SPSS or SAS
  • Influence C-suite stakeholders without authority

Nice-to-have

  • Qualtrics certification preferred
  • Experience with AI and advanced analytics
  • Knowledge of professional services KPIs
  • Global scaling of measurement systems
  • Agentic AI thinking and workflows

Key Requirements

  • Bachelor's degree required
  • 10+ years in CX measurement or analytics
  • Management of small professional insights teams
  • Proven track record of senior stakeholder education
  • No sponsorship for entry level candidates

Work Rights

Not specified

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