Manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers to recover outstanding revenue while maintaining positive relationships
Job Summary
Manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers to recover outstanding revenue while maintaining positive relationships.
Conduct high-volume outbound calls and emails, research and resolve billing discrepancies, and monitor aging reports to identify high-risk accounts.
Identify accounts for legal escalation or lien actions, compile credit files for referrals, and maintain detailed, legally defensible notes on all collection activities.
Matching Summary
Manage a portfolio of commercial (B2B) accounts, acting as the primary point of contact for past-due customers to recover outstanding revenue while maintaining positive relationships.