Royal Service Agent - Casual

Hotel Chadstone Melbourne MGallery

Vancouver, Canada
Base: $32.05 ph; bonus/equity: not specified; bene...
On-site
Exceptional personalized service
Coordinate guest needs with departments
Handle guest concerns professionally
As a Royal Service Agent, you will be the primary point of contact for all guest requests and inquiries via telephone, delivering exceptional, personalized service while efficiently coordinating guest needs with various departments

Job Summary

  • As a Royal Service Agent, you will be the primary point of contact for all guest requests and inquiries via telephone, delivering exceptional, personalized service while efficiently coordinating guest needs with various departments.
  • Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification.
  • Opportunities to participate in sustainability, charity, and community engagement initiatives and access to world-class training, leadership programs, and career development opportunities across a global hospitality network.

Matching Summary

As a Royal Service Agent, you will be the primary point of contact for all guest requests and inquiries via telephone, delivering exceptional, personalized service while efficiently coordinating guest needs with various departments.

Salary

Base: $32.05 per hour; Bonus/Equity: Not specified; Benefits: Complimentary work meals, Pacific Northwest Food & Beverage Discount Program

Skills & Requirements

Must-have

  • Exceptional personalized service
  • Coordinate guest needs with departments
  • Handle guest concerns professionally
  • Maintain clear communication with departments
  • Proficiency with hotel systems

Nice-to-have

  • Progressive hotel embracing culture
  • Dynamic diverse team
  • Collaborative professional team
  • Service-driven Royal Service team

Key Requirements

  • Previous luxury hotel experience
  • Strong verbal communication skills
  • Ability to multitask
  • Excellent organizational skills
  • Service-focused personality
  • Ability to work flexible hours

Work Rights

Legally eligible to work in Canada

Tailored Resume

Cover Letter