Responsable Sav International Horlogerie Joaillerie

Chanel

La Chaux-de-Fonds, Switzerland
**
International sav strategy
Operational excellence in repairs
Harmonization of repair practices
** Chanel is seeking a Responsable Sav International Horlogerie Joaillerie for its manufacturing site in La Chaux-de-Fonds, Switzerland. The role focuses on defining and managing the after-sales service strategy for the watch and jewelry division, aiming to enhance operational excellence and customer experience. **

Job Summary

  • Define and pilot the After-Sales Service (SAV) strategy for the Watchmaking-Jewellery Division to ensure operational excellence and enhance Client Experience.
  • Develop the internalization of jewellery repair services, harmonize repair practices across workshops, and optimize the repair network to support growth.
  • Define the target organization for internal repair workshops, audit external workshops, and ensure the implementation and sustainability of reliable financial performance monitoring for SAV centers.

Matching Summary

Match Score: 75

** Chanel is seeking a Responsable Sav International Horlogerie Joaillerie for its manufacturing site in La Chaux-de-Fonds, Switzerland. The role focuses on defining and managing the after-sales service strategy for the watch and jewelry division, aiming to enhance operational excellence and customer experience. **

Skills & Requirements

Must-have

  • International SAV strategy
  • Operational excellence in repairs
  • Harmonization of repair practices
  • IT solutions for SAV
  • Financial monitoring of SAV centers

Nice-to-have

  • Leveraging SAV for differentiation
  • Developing new client services
  • Continuous training of global centers
  • Dynamic, discreet, and creative context

Key Requirements

  • Master's degree or equivalent
  • Minimum 5 years of experience in organizational transformation
  • International environment experience
  • SAV and/or watchmaking and/or jewellery experience is essential
  • Fluent English
  • Strong affinity for information systems (BI, ERP)
  • Availability for international travel

Work Rights

Not specified

Tailored Resume

Cover Letter