Senior Application Support Engineer

Lilly

4-6 years application support experience
Troubleshooting web applications frontend backend
Aws cloudwatch monitoring and logging tools
This role serves as the escalation point for L2 support and customer queries within a global healthcare technology organization

Job Summary

  • This role serves as the escalation point for L2 support and customer queries within a global healthcare technology organization.
  • The team focuses on delivering strategic solutions using pioneering technologies to advance drug discovery and connected clinical trials.
  • Candidates must be available for non-standard work hours including weekends and holidays to support continuous operations across two shifts.

Matching Summary

This role serves as the escalation point for L2 support and customer queries within a global healthcare technology organization.

Skills & Requirements

Must-have

  • 4-6 years application support experience
  • Troubleshooting web applications frontend backend
  • AWS CloudWatch monitoring and logging tools
  • RESTful APIs PostgreSQL Redis databases
  • Incident management and Root Cause Analysis
  • Bash Python JavaScript scripting skills

Nice-to-have

  • Experience in regulated life sciences industries
  • Familiarity with React and Node.js frameworks
  • Knowledge of GDPR HIPAA compliance standards
  • Agile methodologies and SDLC exposure
  • Strong analytical and problem-solving skills

Key Requirements

  • Bachelor's degree in computer science or related field
  • 4-6 years experience in application support or software engineering
  • Experience supporting products in regulated industries like healthcare

Work Rights

Not specified

Tailored Resume

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