Reservations And Communications Agent - One Dalton Street, Boston

Four Seasons Hotels & Resorts

Boston, United States
Base: $32.83ph; bonus/equity: not specified; benef...
Handle incoming reservation calls
Process reservations and coordinate details
Respond to guest emails and requests
This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown, capturing sales from incoming calls and coordinating reservation details

Job Summary

  • This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown, capturing sales from incoming calls and coordinating reservation details.
  • Responsibilities include running daily reports, answering guest emails, processing various reservation types, and handling guest complaints in accordance with Four Seasons policy.
  • Benefits include FREE Medical, Dental and Vision Insurance, 401(k) Retirement Matching Plan, Employee Travel program, and educational assistance.

Matching Summary

This position handles reservations for both Four Seasons One Dalton and Four Seasons New York Downtown, capturing sales from incoming calls and coordinating reservation details.

Salary

Base: $32.83/hour; Bonus/Equity: Not specified; Benefits: FREE Medical, Dental and Vision Insurance, 401(k) Retirement Matching Plan, Employee Travel program, Educational assistance, Complimentary Life insurance, Vacation & Paid Sick Time Off, Complimentary Employee Meals

Skills & Requirements

Must-have

  • Handle incoming reservation calls
  • Process reservations and coordinate details
  • Respond to guest emails and requests
  • Manage guest complaints per policy
  • Work weekends, nights, and holidays

Nice-to-have

  • Passionate about hospitality
  • Genuine heart and luxury focus
  • Supportive and inclusive environment
  • Share the Golden Rule

Key Requirements

  • 2-3 years' experience in a similar role
  • Previous Hotel/Resort experience preferred
  • English language proficiency
  • Must be legally permitted to work in the United States

Work Rights

Must be legally permitted to work in the United States

Tailored Resume

Cover Letter