Customer Care Representative

ABC Fitness

Base: $17.50 usd hourly; bonus/equity: not specifi...
Fully remote
Inbound and outbound calls
Handle billing questions
Process account changes
This position is directly responsible for handling inbound and outbound calls while providing quality service to customers and the overall productivity of the call center

Job Summary

  • This position is directly responsible for handling inbound and outbound calls while providing quality service to customers and the overall productivity of the call center.
  • Responsibilities include assisting members with billing, cancellations, delinquencies, and disputes, as well as performing outbound collection calls.
  • Benefits include an open PTO policy, Days of Disconnect, Parental & Pawternity Leave, fitness reimbursement, medical/dental/vision coverage, and a premium Calm App subscription.

Matching Summary

This position is directly responsible for handling inbound and outbound calls while providing quality service to customers and the overall productivity of the call center.

Salary

Base: $17.50 USD hourly; Bonus/Equity: Not specified; Benefits: Medical/Dental/Vision, EAP, Calm App subscription, open PTO

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Handle billing questions
  • Process account changes
  • Note call content on accounts
  • Meet QA goal of 90%
  • Maintain schedule adherence of 92%

Nice-to-have

  • Ambitious and authentic culture
  • Growth mindset and professional development
  • Collaborative and supportive team
  • Bi-lingual is a plus
  • Work-from-home experience beneficial

Key Requirements

  • High school diploma or equivalent
  • Minimum typing speed of 30 WPM
  • Proficiency in Microsoft Office
  • Ability to learn internal systems
  • Basic math skills
  • Reliable high-speed internet

Work Rights

Not specified

Tailored Resume

Cover Letter