Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years in product support or consulting
5+ years managing complex saas solutions
Fluent in french (canadian preferred)
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams

Job Summary

  • The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
  • Candidates must possess deep technical acumen to identify reliability opportunities and manage escalations for large enterprise accounts.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.

Matching Summary

The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website

Skills & Requirements

Must-have

  • 7+ years in product support or consulting
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Bachelor's or Master's in Technical Degree
  • Expertise in Workday HCM, Payroll, Financials

Nice-to-have

  • Strong C-level stakeholder engagement skills
  • Experience with HR, Payroll, or Finance domains
  • Proven ability to drive customer self-sufficiency
  • Excellent project management and facilitation skills
  • Ability to navigate high-stress situations

Key Requirements

  • 7+ years experience in B2B enterprise software support
  • 5+ years implementing or managing complex SaaS solutions
  • Fluency in French (Canadian preferred)
  • BS or MS in Computer Science, MIS, or equivalent technical experience

Work Rights

Not specified

Tailored Resume

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