Resolution Specialist

Mtrushmorecrypto

Norton, VA, USA
Base: $18.50ph; bonus/equity: not specified; benef...
Onsite
Manage complaints and incidents
Adhere to client slas
Investigate and resolve issues
The Resolution Specialist position at Mtrushmorecrypto in Norton, VA, involves managing client complaints, incidents, and ensuring compliance with company policies. The role emphasizes strong communication, organizational skills, and a customer service background

Job Summary

  • The Resolution Specialist will manage complaints, incidents, and accidents for designated Clients, ensuring adherence to Client requirements and MTM Policies and Procedures for Quality & Compliance.
  • Key responsibilities include documenting, reviewing, investigating, resolving, and following up on all complaints and complaint issues within specified timeframes and closely adhering to client service level agreements.
  • MTM offers a comprehensive benefits package including Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off, and Tuition Reimbursement.

Matching Summary

Match Score: 75

The Resolution Specialist position at Mtrushmorecrypto in Norton, VA, involves managing client complaints, incidents, and ensuring compliance with company policies. The role emphasizes strong communication, organizational skills, and a customer service background.

Salary

Base: $18.50/hr; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, Maternity/Paternity Leave, Tuition Reimbursement

Skills & Requirements

Must-have

  • Manage complaints and incidents
  • Adhere to client SLAs
  • Investigate and resolve issues
  • Document and report findings
  • Microsoft Suite proficiency

Nice-to-have

  • Quality and compliance experience
  • Customer service protocols
  • Leadership mentoring opportunities
  • Problem-solving skills

Key Requirements

  • High School Diploma or G.E.D.
  • 2 years of customer service experience
  • Strong communication skills
  • Organizational skills
  • Interpersonal skills
  • Ability to manage multiple priorities
  • Handle confidential information

Work Rights

Not specified

Tailored Resume

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