Senior Incident Optimization Specialist - Enterprise Infrastructure Vp

Citi Handlowy

Irving, Texas, United States
Base: $125,760.00 - $188,640.00; bonus/equity: dis...
Aiops and event management platforms
Automated incident remediation workflows
Infrastructure observability enhancement
The Senior Incident Optimization Specialist will architect and develop automation playbooks for incident data enrichment and create self-healing capabilities for common infrastructure incident scenarios

Job Summary

  • The Senior Incident Optimization Specialist will architect and develop automation playbooks for incident data enrichment and create self-healing capabilities for common infrastructure incident scenarios.
  • This role demands deep technical expertise combined with strategic thinking to drive tactical incident reduction while architecting the future state of intelligent event management and automation.
  • Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Matching Summary

The Senior Incident Optimization Specialist will architect and develop automation playbooks for incident data enrichment and create self-healing capabilities for common infrastructure incident scenarios.

Salary

Base: $125,760.00 - $188,640.00; Bonus/Equity: Discretionary and formulaic incentive and retention awards; Benefits: Medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Skills & Requirements

Must-have

  • AIOps and event management platforms
  • Automated incident remediation workflows
  • Infrastructure observability enhancement
  • Domain-specific correlation logic
  • Log analysis and pattern recognition

Nice-to-have

  • Site Reliability Engineering practices
  • Financial services regulatory requirements
  • Machine learning for IT operations

Key Requirements

  • 8+ years of IT operations experience
  • Bachelor's degree in technical field
  • Proven event management success
  • Hands-on AIOps experience
  • Enterprise infrastructure expertise

Work Rights

Not specified

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