It Helpdesk Specialist

EOS IT Solutions

Mexico City, Mexico
Base: $395,000 – $410,000 mxn; bonus/equity: not s...
On-site
Strong hands-on macos experience required
Experience with apple silicon m1/m2/m3 macs
Proficiency in apple configurator 2 usage
EOS IT Solutions is seeking an on-site IT Helpdesk Specialist in Mexico City, focusing on providing technical support, primarily for macOS devices. The role requires significant experience in IT support, particularly with macOS, and emphasizes customer satisfaction and effective problem-solving

Job Summary

  • EOS IT Solutions is a global technology company prioritizing customer satisfaction and superior quality of service.
  • The role requires providing hands-on technical support for macOS devices at both the OS and hardware level.
  • This position involves managing MacBook imaging, setup, rebuilds, and executing recovery workflows for Intel and Apple Silicon architectures.

Matching Summary

Match Score: 85

EOS IT Solutions is seeking an on-site IT Helpdesk Specialist in Mexico City, focusing on providing technical support, primarily for macOS devices. The role requires significant experience in IT support, particularly with macOS, and emphasizes customer satisfaction and effective problem-solving.

Salary

Base: $395,000 – $410,000 MXN; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Strong hands-on macOS experience required
  • Experience with Apple Silicon M1/M2/M3 Macs
  • Proficiency in Apple Configurator 2 usage
  • Ability to perform OS recovery and restores
  • Experience managing laptop replacement queues

Nice-to-have

  • Customer-focused approach to problem solving
  • Clear professional communication skills
  • Ability to work independently in fast pace
  • Collaborative team environment participation

Key Requirements

  • 3–6+ years of Helpdesk or Desktop Support experience
  • Bachelor's degree or technical certification in IT preferred
  • Familiarity with Jira and ITSM ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter