Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
Hybrid (50% in-office, 50% remote)
Human capital management cases
Saas software support
Customer support experience
Workday is seeking a Technical Support Delivery Analyst for their Pune office, focusing on providing exceptional customer support in a SaaS environment. The role involves troubleshooting Human Capital Management cases and requires a commitment to collaboration and innovation within a flexible work culture

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for their Pune office, focusing on providing exceptional customer support in a SaaS environment. The role involves troubleshooting Human Capital Management cases and requires a commitment to collaboration and innovation within a flexible work culture.

Skills & Requirements

Must-have

  • Human Capital Management cases
  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions
  • enterprise software applications

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm
  • adaptability and passion

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • 4+ years enterprise software applications
  • evidence-based troubleshooting experience
  • log reading and analysis skill
  • support Talent Management solutions
  • support SaaS based Enterprise software

Work Rights

Not specified

Tailored Resume

Cover Letter