Avatar Modern Tech Services Pte. Ltd. is seeking a Helpdesk Support Engineer to provide first and second-level technical support in a regulated environment, focusing on user satisfaction and adherence to service-level agreements (SLAs). The ideal candidate should have 2-5 years of experience in IT helpdesk support, familiarity with various operating systems, and strong communication skills
Job Summary
The Helpdesk Support Engineer is responsible for providing timely L1/L2 technical support to ensure high service availability and user satisfaction.
Key duties include diagnosing hardware and software issues, managing user accounts, and maintaining strict adherence to IT security policies and SLAs.
Candidates must possess a degree in IT or Computer Science with 2–5 years of experience in an SLA-driven environment.
Matching Summary
Match Score: 75
Avatar Modern Tech Services Pte. Ltd. is seeking a Helpdesk Support Engineer to provide first and second-level technical support in a regulated environment, focusing on user satisfaction and adherence to service-level agreements (SLAs). The ideal candidate should have 2-5 years of experience in IT helpdesk support, familiarity with various operating systems, and strong communication skills.
Skills & Requirements
Must-have
L1/L2 technical support experience
Active Directory and Azure AD management
ServiceNow or Jira Service Management usage
Windows and macOS desktop troubleshooting
SLA compliance and incident tracking
Nice-to-have
ITIL Foundation certification preferred
Experience in government regulated environments
Endpoint management tools like Intune or SCCM
Basic scripting or automation knowledge
Linux operating system familiarity
Key Requirements
Degree/Diploma in IT or Computer Science
2–5 years of helpdesk or end-user support experience