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Home Depot is seeking an Operations Experience Manager in Merriam, Kansas, who will be responsible for ensuring operational excellence, customer service, and safety standards in the store. The role involves leading the Order Fulfillment team, coaching associates, and performing Manager on Duty functions.
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Job Summary
Operations Experience Managers are responsible for executing store standards, including customer service, department readiness, and operational processes.
This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience.
Ops XMs provide input to store leadership on associate performance, talent planning, and selection, and coach and train associates on company policies, safety procedures, and customer service.
Matching Summary
Match Score: 75
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Home Depot is seeking an Operations Experience Manager in Merriam, Kansas, who will be responsible for ensuring operational excellence, customer service, and safety standards in the store. The role involves leading the Order Fulfillment team, coaching associates, and performing Manager on Duty functions.
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Skills & Requirements
Must-have
Customer service leadership
Order fulfillment execution
Inbound freight processes
Shrink Action Plans
Manager on Duty functions
Safety procedures
Associate coaching and training
Nice-to-have
Champion GET culture
Voice of the Associate initiatives
Talent planning and selection
Key Requirements
1 year of relevant work experience
Management of people
Retail operations experience
High school diploma or GED
Must be 18 years of age or older
Legally permitted to work in the United States
Flexible schedule including nights, weekends, and overtime