Field Service Engineer

Intelex

Virginia Beach, VA, United States
Base: $51,300.00 - $85,700.00; bonus/equity: eligi...
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3 years related work experience
5 years customer support experience
2 years customer service experience
** Intelex is hiring a Field Service Engineer responsible for installation, maintenance, and customer support of Advanced Sterilization Products' systems across several states. The role requires frequent travel and on-call duties, along with a strong focus on customer satisfaction and technical problem-solving. **

Job Summary

  • The role involves providing customer service solutions for the installation, validation, and maintenance of Advanced Sterilization Products systems across a multi-state territory.
  • Candidates must be highly motivated to achieve top-level customer satisfaction while managing compliance, documentation, and inventory audits in a matrix team environment.
  • This position offers eligibility for bonus as part of the total compensation package and requires frequent travel including overnight stays and rotating weekend on-call duties.

Matching Summary

Match Score: 75

** Intelex is hiring a Field Service Engineer responsible for installation, maintenance, and customer support of Advanced Sterilization Products' systems across several states. The role requires frequent travel and on-call duties, along with a strong focus on customer satisfaction and technical problem-solving. **

Salary

Base: $51,300.00 - $85,700.00; Bonus/Equity: Eligible for bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • 3 years related work experience
  • 5 years customer support experience
  • 2 years customer service experience
  • 3 years field service environment
  • Biomedical Engineer background
  • Frequent air travel 50-85%
  • Rotating weekend on-call coverage

Nice-to-have

  • 4+ years medical device industry
  • MCP or Microsoft A+ certification
  • Fortive Business System knowledge
  • Design improvement feedback skills
  • Cross-functional teamwork excellence

Key Requirements

  • Minimum 3 years related work experience with Associate Degree
  • Minimum 5 years customer support/relations experience
  • Minimum 2 years customer service experience
  • Minimum 3 years field service or Biomedical Engineer experience
  • Ability to lift 80 pounds to 4 feet height
  • Basic knowledge of Word, Excel, and Access

Work Rights

Not specified

Tailored Resume

Cover Letter