Serve as a named resource and partner for Salesforce’s customer organizations focused on our customers, forging deep relationships and maintaining awareness of key events, needs, and value drivers
Job Summary
Serve as a named resource and partner for Salesforce’s customer organizations focused on our customers, forging deep relationships and maintaining awareness of key events, needs, and value drivers.
Act as a point of contact for any major customer incidents, managing expectations and communications through resolution, and proactively setting customers up for success through platform optimization.
Drive customer success by orchestrating Customer Success Plan deliverables, advocating for customers, executing success strategies, resolving issues, monitoring health, and surfacing value realization and growth opportunities.
Matching Summary
Serve as a named resource and partner for Salesforce’s customer organizations focused on our customers, forging deep relationships and maintaining awareness of key events, needs, and value drivers.