Customer Issue Resolution Analyst, Cbg Thailand

3M UK

Philippines
On-site
End-to-end cir activities
Complaint logging and analysis
Cross-functional team coordination
3M UK is seeking a Customer Issue Resolution Analyst for their Global Service Center in the Philippines. The role involves managing customer complaints, overseeing credit and collections processes, and collaborating with cross-functional teams to enhance customer experience

Job Summary

  • The position of Customer Issue Resolution Analyst (TH) will be located at 3M Global Service Center, Philippines.
  • This role involves End-to-End CIR activities including Credit and Collections process and Complaints Management.
  • This is a customer-facing position, interacting directly with External Customers, Quality Teams, and partnering with internal 3M clients and cross-functional team members to drive results.

Matching Summary

Match Score: 85

3M UK is seeking a Customer Issue Resolution Analyst for their Global Service Center in the Philippines. The role involves managing customer complaints, overseeing credit and collections processes, and collaborating with cross-functional teams to enhance customer experience.

Skills & Requirements

Must-have

  • End-to-End CIR activities
  • Complaint logging and analysis
  • Cross-functional team coordination
  • Credit and Collections monitoring
  • Customer interaction and negotiation
  • Proficiency in Thai language

Nice-to-have

  • Handling ambiguity
  • Continuous improvement initiatives
  • Strong interpersonal skills
  • High level of service delivery

Key Requirements

  • Bachelor level university/college degree
  • At least 2 years in Customer Issue Resolutions/Billing/Credit and Collection
  • High Proficiency in Thai language
  • Ability to communicate in English
  • Sales Force experience

Work Rights

Not specified

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