You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise
Job Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
The perfect candidate will be enthusiastic about technology and an outstanding and friendly communicator (written and verbal), they will be proactive about investigating intricate or technical concepts and helping others do the same.
Salesforce is hiring experienced and passionate people to join our fast-growing Technical Support Team in Dublin.
Matching Summary
You’ll be the first to react when a customer needs immediate technical assistance, wrapping our customers in a cloak of friendliness while you put out their fires with a flood of technical expertise.
Skills & Requirements
Must-have
German and English fluency
Technical issue analysis
Customer support experience
Troubleshoot technical issues
Internet development technologies
Database concepts and SQL
Nice-to-have
Proactive investigation
Natural curiosity
Team player
Collaborative environment
Salesforce certifications
Trailhead Ranger status
Key Requirements
Degree or Diploma in Computing/STEM or equivalent experience
Programming abilities in Java, PHP, Python, Ruby, .NET, JavaScript, or Perl