Base: $44.15 - $66.25; bonus/equity: not specified...
Fully remote
Nonclinical team operations
Customer service and patient care
Operational data analysis
Plans, manages, and coordinates daily operational activities of a nonclinical team to ensure provision of exemplary customer service and safe, high quality patient care
Job Summary
Plans, manages, and coordinates daily operational activities of a nonclinical team to ensure provision of exemplary customer service and safe, high quality patient care.
Performs human resources responsibilities for team members which includes interviewing, hiring, promotions, performance improvement planning, performance evaluation, professional development, coaching, corrective actions, and separations.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Plans, manages, and coordinates daily operational activities of a nonclinical team to ensure provision of exemplary customer service and safe, high quality patient care.
Salary
Base: $44.15 - $66.25; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards
Skills & Requirements
Must-have
nonclinical team operations
customer service and patient care
operational data analysis
patient safety and satisfaction
policy and procedure management
human resources responsibilities
budget management
Nice-to-have
interpersonal and problem-solving skills
adaptability to change
effective communication
leadership and project management
Key Requirements
Bachelor’s Degree in Business Administration or equivalent experience
5 years health care or contact center experience
3 years supervisory experience
Advanced computer skills including Microsoft Office Suite and database applications