Job Summary

• The National Contact Center Leader manages teams of professionals and managers in support of contact center operations, guiding the work of the function and/or assigned sites.
• Key responsibilities include directing the design and development of systems, standards, targets, and customer feedback mechanisms to ensure high-quality customer service performance.
• The organization is committed to the well-being of its associates, offering a comprehensive Total Rewards package designed to make a positive difference in their lives.

Matching Summary

Salary

Base: $126,000/yr - $148,000/yr; Bonus/Equity: Participation in an incentive program linked to performance; Benefits: Superior retirement program and highly competitive health, wellness and work life offerings

Skills & Requirements

Key Requirements

• 8+ Years Work Experience Required
• 10+ Years Work Experience Preferred
• 5+ Years Management Experience
• 5+ Years Contact Center Experience
• Series 7 Required
• Series 63 Required
• Series 24 Required or ability to obtain within 120 days

Work Rights