3 years customer-facing technical support experience
Hp indigo press operator or field technician experience
Remote diagnostic tools proficiency
This role combines deep technical troubleshooting with a proactive customer success mindset to transform break-fix support into data-driven resolution
Job Summary
This role combines deep technical troubleshooting with a proactive customer success mindset to transform break-fix support into data-driven resolution.
The engineer is expected to resolve 78% of cases remotely while leveraging AI, XR, and remote diagnostics to reduce field dispatches.
Candidates must participate in a monthly on-call rotation to ensure 24x7 business continuity for critical global operations.
Matching Summary
This role combines deep technical troubleshooting with a proactive customer success mindset to transform break-fix support into data-driven resolution.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
3 years customer-facing technical support experience
HP Indigo press operator or field technician experience
Remote diagnostic tools proficiency
Nice-to-have
Service-centric attitude with empathy
Proactive partner mindset over troubleshooter
Cross-functional collaboration skills
Key Requirements
High School Diploma or equivalent required
Minimum 3 years in customer-facing technical support
Experience with HP Indigo as press operator or field technician preferred