The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments
Job Summary
The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments.
This leader will build, mature, and operationalize ITIL-aligned operational practices—not as a strategy-only function, but through hands-on design of operating models, establishing processes, implementing tooling, and driving measurable adoption.
At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate.
Matching Summary
The IT Operations Manager is responsible for the day-to-day stability, performance, and supportability of enterprise IT services across corporate and digital environments.
Skills & Requirements
Must-have
ITIL-aligned operational practices
Manage third-party AMS partners
Ensure high availability and reliability
Lead Incident & Major Incident Management
Oversee end-user computing services
Manage on-premises and cloud infrastructure
Nice-to-have
Visionary and a leader
Collaborative approach
Growth mindset
Comfortable with change
Key Requirements
10+ years of progressive IT leadership experience
Demonstrated success building and scaling ITIL-aligned practices
Fluency in cloud and infrastructure operations (Azure/AWS)
Experience owning SLAs/OLAs/XLAs
Demonstrated ability to run audit-ready operations