It Service Manager For Connected Aircraft Ecosystem (m/f)
IISBMS
Toulouse, , France
Itil-based service management
Aws cloud platform expertise
Incident and change management
You will be part of a team developing a flexible, open, and powerful platform ecosystem to connect aircraft, airlines, and a global network of digital service providers
Job Summary
You will be part of a team developing a flexible, open, and powerful platform ecosystem to connect aircraft, airlines, and a global network of digital service providers.
Airbus offers attractive salary, profit sharing schemes, employee savings and stock purchase plans, as well as complementary health insurance and wellbeing services.
The role involves overseeing end-to-end service delivery, managing operational relationships with key suppliers, and driving a culture of service enhancement through proactive monitoring and regular service reviews.
Matching Summary
You will be part of a team developing a flexible, open, and powerful platform ecosystem to connect aircraft, airlines, and a global network of digital service providers.
Skills & Requirements
Must-have
ITIL-based service management
AWS cloud platform expertise
Incident and change management
Service level agreement monitoring
B2B service management
Data-driven service improvement
Nice-to-have
Proactive performance reporting
Strong interpersonal communication
Leading major incident responses
Flexible working arrangements
Global airline customer interface
Key Requirements
At least 5 years IT Service Manager experience
Experience in aviation, aerospace, or telecommunications