Not specified; not specified; benefits include 28 ...
On-site
Virtual facilitation experience
English language fluency
Shared service center background
Sixt is seeking a Customer Experience Trainer for its Shared Service Center in Lisbon, responsible for designing and delivering training programs to enhance customer service agents' performance across Europe and the US. The ideal candidate should have experience in training within a customer service setting, strong English communication skills, and proficiency in virtual training delivery
Job Summary
The role involves designing and delivering high-impact, KPI-driven training programs in a virtual-first environment for agents across Europe and the US.
Candidates will empower agents to think critically, navigate SOPs independently, and take full ownership of customer outcomes using AI tools.
The company offers generous time off including 28 days of vacation, flexible working hours, and access to employee discounts on mobility services.
Matching Summary
Match Score: 85
Sixt is seeking a Customer Experience Trainer for its Shared Service Center in Lisbon, responsible for designing and delivering training programs to enhance customer service agents' performance across Europe and the US. The ideal candidate should have experience in training within a customer service setting, strong English communication skills, and proficiency in virtual training delivery.
Salary
Not specified; Not specified; Benefits include 28 days vacation, birthday day off, volunteer day, private health insurance, and partner discounts
Skills & Requirements
Must-have
Virtual facilitation experience
English language fluency
Shared Service Center background
KPI-driven training design
SOP and digital tool expertise
Nice-to-have
German language skills
AI tool integration in training
Global stakeholder collaboration
Data-driven learning culture
Passion for developing people
Key Requirements
Hands-on trainer experience in Shared Service Center or contact center
Fluency in English as primary working language
Experience with large-scale virtual training sessions