Hotel Front Desk Supervisor

Houston Marriott Westchase

Houston, Texas, US
$ - $; not specified; not specified
Supervise front office operations
Provide exceptional customer service
Facilitate efficient check-in/check-out
The Houston Marriott Westchase Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional guest service and efficient check-in and check-out processes

Job Summary

  • The Houston Marriott Westchase Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional guest service and efficient check-in and check-out processes.
  • This role includes supervising front office staff, managing guest inquiries, and supporting the Front Office Manager in maintaining high standards of service and operational efficiency.
  • Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs.

Matching Summary

The Houston Marriott Westchase Hotel Front Office Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional guest service and efficient check-in and check-out processes.

Salary

$ - $; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervise front office operations
  • Provide exceptional customer service
  • Facilitate efficient check-in/check-out
  • Resolve guest concerns with empathy
  • Identify and respond to safety concerns

Nice-to-have

  • Supportive and inclusive work environment
  • Positive and professional demeanor
  • Engage in sincere guest interest
  • Proactively identify service gaps

Key Requirements

  • Minimum Two (2) years of experience in full-service hotel front office operations, in a supervisor or lead role
  • Experience using full-service hotel reservation management software
  • Advanced understanding of GUEST and LEARN guest service models
  • Ability to multi-task, adapt and prioritize
  • Ability to initiate and organize tasks independently
  • Capable of remaining standing for 8-hour shift
  • Ability to lift and carry up to 15 lbs. regularly
  • Knowledge and experience using Microsoft Office Suite Products

Work Rights

Not specified

Tailored Resume

Cover Letter