Customer Care Manager– Allflex (hybrid)

med-in.at

Base: $87,300.00 - $137,400.00; bonus/equity: elig...
Hybrid
Customer care team leadership
Sap proficiency
Order management and processing
The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers who purchase and use Allflex identification products

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers who purchase and use Allflex identification products.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and offered a comprehensive benefits package including medical, dental, vision, retirement, paid holidays, vacation, and sick days.
  • Employees in office-based positions in the U.S. will work a hybrid model with three days on-site per week and Fridays remote, effective September 5, 2023.

Matching Summary

The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers who purchase and use Allflex identification products.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Eligible for annual bonus and long-term incentive; Benefits: Medical, dental, vision, retirement, paid holidays, vacation, sick days

Skills & Requirements

Must-have

  • Customer Care Team Leadership
  • SAP Proficiency
  • Order Management and Processing
  • Customer Escalation Handling
  • Operational Excellence in Customer Support
  • Process Improvement
  • Hybrid Work Model

Nice-to-have

  • Mentorship and Coaching Skills
  • Experience in Animal Health or Livestock ID
  • Strong Problem-Solving Capability
  • Forward-Thinking Mindset
  • Ability to Adapt Quickly
  • Cross-Functional Collaboration
  • High Integrity

Key Requirements

  • 5 years customer support experience
  • 2 years SAP experience
  • Bachelor’s degree or equivalent experience
  • Demonstrated leadership experience
  • Dedicated home workspace with reliable internet
  • Ability to lead through change in fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter