Service Support Manager

Freshfields Bruckhaus Deringer

Bratislava, Slovakia
Base: €2,500 monthly gross; bonus/equity: annual p...
Fully remote
Itil principles knowledge
Itsm tools experience
Service delivery collaboration
You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones

Job Summary

  • You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.
  • We’re committed to creating a workplace where everyone feels they belong and value diverse perspectives while supporting our people to thrive professionally and personally.
  • Benefits include mostly remote work with flexible scheduling, a 6% monthly flex allowance, daily meal allowance, extra days off, life assurance, up to 20 days paid leave for sickness or caring responsibilities, annual performance bonus, unlimited LinkedIn Learning access, and well-being support.

Matching Summary

You’ll play a key part in ensuring our IT services are delivered to a high standard, supporting both new service transitions and the enhancement of existing ones.

Salary

Base: €2,500 monthly gross; Bonus/Equity: Annual performance bonus; Benefits: 6% monthly flex allowance, €8.50 daily meal allowance, extra days off, life assurance, paid leave, daily refreshments, learning access, well-being support

Skills & Requirements

Must-have

  • ITIL principles knowledge
  • ITSM tools experience
  • Service delivery collaboration
  • Lifecycle documentation maintenance
  • Escalation management

Nice-to-have

  • Customer insight practices
  • Collaborative customer-first approach
  • Analytical mindset
  • Excellent communication skills
  • Enterprise Service Management initiatives

Key Requirements

  • Minimum ITIL Foundation certification

Work Rights

Not specified

Tailored Resume

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