Customer Service Analyst

Nubank

Mexico City, Mexico
On-site
Handle customer inquiries across multiple channels
Provide clear, accurate, and empathetic responses
Identify patterns in customer problems
As a Customer Service Analyst, you will be a key part of our Customer Operations team, delivering fast, empathetic, and effective support that turns everyday interactions into moments that make customers love us

Job Summary

  • As a Customer Service Analyst, you will be a key part of our Customer Operations team, delivering fast, empathetic, and effective support that turns everyday interactions into moments that make customers love us.
  • This is an entry-level role designed for people who are eager to learn, grow quickly, and make a real impact in a dynamic environment.
  • Benefits include extended maternity and paternity leaves, health and life insurance, mental health and wellness assistance, and a learning platform of courses.

Matching Summary

As a Customer Service Analyst, you will be a key part of our Customer Operations team, delivering fast, empathetic, and effective support that turns everyday interactions into moments that make customers love us.

Skills & Requirements

Must-have

  • Handle customer inquiries across multiple channels
  • Provide clear, accurate, and empathetic responses
  • Identify patterns in customer problems
  • Communicate effectively with customers
  • Collaborate with team members
  • Customer-first mindset

Nice-to-have

  • Eager to learn and grow quickly
  • Adaptable to change
  • Contribute to a culture of customer obsession

Key Requirements

  • Strong communication skills (written and verbal)
  • Basic problem-solving skills
  • Learning agility
  • Comfort with rotating schedules

Work Rights

Not specified

Tailored Resume

Cover Letter