Base: not specified; bonus/equity: discretionary b...
Fca regulated complaints environment
Complaint investigation and resolution
Regulatory compliance with fca timeframes
We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, focusing on our people, product, and clients
Job Summary
We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, focusing on our people, product, and clients.
The Complaints Team handles FCA regulated and complex complaints, ensuring timely investigation, review, and response in compliance with regulatory guidelines.
We offer 29 days’ annual leave plus bank holidays, pension matching up to 10%, flexible benefits allowance, health and wellbeing support, paid volunteer days, and dedicated learning and development opportunities.
Matching Summary
We are Lenvi and we are passionately committed to becoming the go-to credit and analytics platform in our chosen markets, focusing on our people, product, and clients.
Salary
Base: Not specified; Bonus/Equity: Discretionary bonus schemes and value bonus scheme; Benefits: 29 days annual leave plus bank holidays, up to 10% pension matching, flexible benefits allowance, health & wellbeing platform, paid volunteer days, learning & development opportunities
Skills & Requirements
Must-have
FCA regulated complaints environment
Complaint investigation and resolution
Regulatory compliance with FCA timeframes
Customer communication via multiple channels
Complaint management system updating
Root cause analysis of complaints
Nice-to-have
Strong analytical and problem-solving skills
Ability to work proactively and independently
Building strong team relationships
Detail oriented and methodical working style
Fast learner with knowledge sharing ability
Confident and articulate communication
Key Requirements
Minimum 2 years FCA regulated complaints experience
Understanding of ICO, FCA, OfCom regulations
Pre-employment screening including DBS, Credit, Sanctions checks
Work Rights
Subject to satisfactory pre-employment screening checks