Customer Renewals Advisor

Hastings Direct

Leicester, United Kingdom
Base: £26,230 starting; bonus: up to 5% annual dis...
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Active listening skills
Inbound call navigation
Customer-centric approach
** Hastings Direct is seeking a Customer Renewals Advisor to join their Leicester team, providing exceptional service to customers during their policy renewal process. The role requires strong communication and listening skills, with an emphasis on delivering quality customer outcomes in a hybrid working environment. **

Job Summary

  • This role serves as the primary point of contact for customers discussing their insurance policy renewals.
  • Candidates will undergo a comprehensive 12-week face-to-face training program before transitioning to hybrid working.
  • The position offers a starting salary of £26,230 with progression up to £29,500 plus a 5% discretionary bonus.

Matching Summary

Match Score: 75

** Hastings Direct is seeking a Customer Renewals Advisor to join their Leicester team, providing exceptional service to customers during their policy renewal process. The role requires strong communication and listening skills, with an emphasis on delivering quality customer outcomes in a hybrid working environment. **

Salary

Base: £26,230 starting; Bonus: Up to 5% annual discretionary; Benefits: Pension match up to 10%, 25 days holiday, life insurance

Skills & Requirements

Must-have

  • Active listening skills
  • Inbound call navigation
  • Customer-centric approach
  • Resilience under pressure
  • Persuasive communication

Nice-to-have

  • Self-motivated attitude
  • Problem-solving skills
  • Politeness in interactions
  • Commitment to personal development

Key Requirements

  • Transferable skills in resilience and persuasiveness
  • Experience delivering quality customer outcomes
  • Ability to overcome customer objections

Work Rights

Not specified

Tailored Resume

Cover Letter