Agente De Mesa De Ayuda - Nivel 1

Unisys

Bogota, Colombia
Remote user support
First-level software and hardware solutions
Case reporting in english
The role involves remote support for international users via phone, chat, and email

Job Summary

  • The role involves remote support for international users via phone, chat, and email.
  • You will be responsible for solving first-level software and hardware issues.
  • The position requires reporting cases in English and escalating special cases to Level 2.

Matching Summary

The role involves remote support for international users via phone, chat, and email.

Skills & Requirements

Must-have

  • Remote user support
  • First-level software and hardware solutions
  • Case reporting in English

Nice-to-have

  • Experience in technical support
  • Ability to escalate cases
  • Strong communication skills

Key Requirements

  • Technical or technological degree in ICT
  • COPNIA certification or payment
  • Minimum 2 years of technical support experience

Work Rights

Not specified

Tailored Resume

Cover Letter