Scm Customer Service Agent

Maersk

Vietnam
On-site
End-to-end shipment process management
Customer issue resolution
Primary point of contact for key customers
Maersk is seeking a Customer Experience Agent in Vietnam, responsible for managing the end-to-end shipment process and ensuring high-quality customer service. The ideal candidate should have at least two years of experience in a supply chain management role, particularly in ocean freight, and possess strong communication and problem-solving skills

Job Summary

  • Owns and manages the customer experience, overseeing the end-to-end shipment process in compliance with company procedures and customer agreements.
  • Acts as the primary point of contact for key customers, ensuring smooth execution of the logistics lifecycle and maintaining focus on customer satisfaction and business growth.
  • This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment.

Matching Summary

Match Score: 85

Maersk is seeking a Customer Experience Agent in Vietnam, responsible for managing the end-to-end shipment process and ensuring high-quality customer service. The ideal candidate should have at least two years of experience in a supply chain management role, particularly in ocean freight, and possess strong communication and problem-solving skills.

Skills & Requirements

Must-have

  • End-to-end shipment process management
  • Customer issue resolution
  • Primary point of contact for key customers
  • Logistics industry practical experience
  • Native Vietnamese and fluent English

Nice-to-have

  • Automation tool experience in Excel, PowerBI
  • Process efficiency improvement
  • Business growth focus
  • Continuous learning environment

Key Requirements

  • 02 years' professional experience in SCM customer-facing role
  • Ocean Freight / Freight Forwarder experience
  • Logistics industry practical and technical knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter