Base: $85,000 to $95,000 annually; bonus/equity: d...
On-site
Strong knowledge of microsoft windows desktop operating systems
Proficiency in tcp/ip, wi-fi, dns, dhcp networking
Experience with active directory environments and office 365
This hybrid role requires working 4 days in the office and 1 day remotely to provide first-level technical support for Microsoft Windows platforms
Job Summary
This hybrid role requires working 4 days in the office and 1 day remotely to provide first-level technical support for Microsoft Windows platforms.
The position involves troubleshooting desktops, laptops, virtual machines, and peripherals while documenting resolutions in the department's knowledge base.
Interactive Brokers offers a competitive salary range of $85,000 to $95,000 annually along with stock grants, performance bonuses, and comprehensive health benefits.
Matching Summary
This hybrid role requires working 4 days in the office and 1 day remotely to provide first-level technical support for Microsoft Windows platforms.
Salary
Base: $85,000 to $95,000 annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: 401(k) match, healthcare, tuition reimbursement
Skills & Requirements
Must-have
Strong knowledge of Microsoft Windows desktop operating systems
Proficiency in TCP/IP, Wi-Fi, DNS, DHCP networking
Experience with Active Directory environments and Office 365
Ability to explain technical concepts to non-technical stakeholders
Minimum 2+ years of technical support experience
Nice-to-have
Intermediate expertise in virtual machines and smartphones
Patience with less technical users in fast-paced environment
Team-oriented mindset with commitment to knowledge sharing
Resourceful and proactive problem-solving abilities
Ability to interface professionally with executives
Key Requirements
Associate's degree in Computer Science or related field preferred
A+, Network+, Microsoft, or VMware certifications are a plus
Minimum 2+ years of technical support experience required