Service Delivery Manager

Leidos UK

Not specified; not specified; not specified
**
Itil-aligned service management practices
Multi-vendor environment coordination
Defence ict governance compliance
** Leidos UK is seeking a Service Delivery Manager to oversee the operational delivery of Defence Health Knowledge Management capabilities. The role requires expertise in managing ICT systems within regulated environments and a strong background in digital health initiatives. **

Job Summary

  • The Service Delivery Manager is responsible for the operational delivery, sustainment, and continuous improvement of the Defence Health Knowledge Management capability.
  • Leidos Australia is a 'Family Friendly' certified workplace that actively supports team members in balancing their unique family settings with professional roles.
  • The role requires operating within a complex, multi-vendor Defence ICT environment to ensure reliable, secure, and aligned health knowledge systems.

Matching Summary

Match Score: 75

** Leidos UK is seeking a Service Delivery Manager to oversee the operational delivery of Defence Health Knowledge Management capabilities. The role requires expertise in managing ICT systems within regulated environments and a strong background in digital health initiatives. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • ITIL-aligned service management practices
  • Multi-vendor environment coordination
  • Defence ICT governance compliance
  • End-to-end service delivery ownership
  • SLA and KPI performance monitoring

Nice-to-have

  • Digital health enablement experience
  • Clinical decision-support systems knowledge
  • Strong stakeholder engagement skills
  • Inclusive workplace culture alignment
  • Mission-critical system support background

Key Requirements

  • Australian Citizenship required
  • Minimum NV-1 security clearance
  • Proven experience in health capability support
  • Experience with Federal or State Government capabilities
  • Enterprise-scale ICT system management experience

Work Rights

Must have Australian citizenship

Tailored Resume

Cover Letter