Event Staff Supervisor (on Call - Part Time)

ASM Global

Hato Rey, Puerto Rico
Guest satisfaction and complaint resolution
Policy and procedure compliance
Pre- and post-event client support
The Event Staff Supervisor is responsible for ensuring guest satisfaction, addressing guest complaints, and ensuring event staff compliance with ASM Global policies and procedures

Job Summary

  • The Event Staff Supervisor is responsible for ensuring guest satisfaction, addressing guest complaints, and ensuring event staff compliance with ASM Global policies and procedures.
  • Key duties include guest relations, security, emergency response, and maintaining a safe environment for all attendees and staff.
  • This on-call, part-time position requires open availability for setups and events, including weekends, evenings, and holidays.

Matching Summary

The Event Staff Supervisor is responsible for ensuring guest satisfaction, addressing guest complaints, and ensuring event staff compliance with ASM Global policies and procedures.

Skills & Requirements

Must-have

  • Guest satisfaction and complaint resolution
  • Policy and procedure compliance
  • Pre- and post-event client support
  • Emergency situation response
  • Risk identification and mitigation
  • Professional representation and customer service

Nice-to-have

  • Effective working relationships
  • Flexibility and adaptability
  • Positive public relations generation

Key Requirements

  • High School Degree required
  • Associate’s Degree or higher desirable
  • 1-year related experience and/or training
  • Customer service background preferred
  • Bilingual – English/Spanish

Work Rights

Not specified

Tailored Resume

Cover Letter