The Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group, championing data integrity and participating in technology improvement
Job Summary
The Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group, championing data integrity and participating in technology improvement.
Responsibilities include responding to user support cases, triaging workflows, managing escalations, utilizing Generative AI, and onboarding/offboarding employees.
The role requires comfort with documentation tools, intermediate Microsoft suite knowledge, and advanced English fluency, with experience in product support or real estate being preferred.
Matching Summary
The Product Specialist Associate supports a specific product or group of related products within the Leasing & Capital Markets Technology Group, championing data integrity and participating in technology improvement.
Skills & Requirements
Must-have
First line of defense support
Manage case workflows
Shepherd escalation workflows
Utilize Generative AI (JLL GPT)
Document case resolution
Maintain process documentation
Advanced English fluency
Nice-to-have
Commitment to excellence
Excellent interpersonal skills
Sense of urgency
Ability to work independently
Team player
Key Requirements
1+ years product support or real estate experience