Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
Knowledge management systems
Ai and machine learning concepts
Process mapping and analysis
Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools

Job Summary

  • Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
  • Analyze knowledge usage and industry trends alongside customer interactions with digital agents to identify opportunities for knowledge base enhancements and additional AI capabilities that drive proactive issue resolution.
  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Matching Summary

Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.

Skills & Requirements

Must-have

  • Knowledge Management Systems
  • AI and Machine Learning Concepts
  • Process Mapping and Analysis
  • Data Analysis and Visualization
  • Support Technologies and Tools
  • KCS Methodologies

Nice-to-have

  • Agile Self-starter
  • Courageous Collaborators
  • Sun-drenched Optimism
  • Empathy and Enthusiasm
  • Curious Minds

Key Requirements

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools/processes
  • 2+ years SQL and data visualization tools
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter