Manager, Practice Operations - Berks Trust

St. Luke's University Health Network

Berks, Pennsylvania, USA
Manage practice operations and workflows
Ensure patient experience standards
Lead and manage direct reports
The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team

Job Summary

  • The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.
  • Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.
  • Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.

Matching Summary

The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.

Skills & Requirements

Must-have

  • Manage practice operations and workflows
  • Ensure patient experience standards
  • Lead and manage direct reports
  • Achieve practice financial performance
  • Monitor practice performance metrics
  • Adherence to policies and procedures

Nice-to-have

  • Strong business acumen
  • Leadership presence and EQ
  • Quality focused
  • Patient and customer service focus
  • Inspiring strategy sharing

Key Requirements

  • Bachelor's Degree in health or business administration and three years of office management experience including one year in a health care organization
  • Master's Degree in health or business administration and one year of office management experience including one year in a health care organization
  • Associate degree in health or business administration and eight years of office management experience including one year in a health care organization
  • High School Diploma and eight years of office management experience including one year in a health care organization
  • Medical practice management experience
  • Strong direct performance management
  • Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations

Work Rights

Not specified

Tailored Resume

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