Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations delivery, focusing on enhancing employee experience through innovation and technology. The role requires a strategic leader with extensive HR experience to drive operational excellence
Job Summary
As the Director, Global Operations Transformation, you will play a key strategic role in driving the development and execution of HR operations delivery to the organization.
Champion a transformation agenda that uses automation, AI, and data to improve resolution times, self-service adoption, and overall customer satisfaction.
Lead, mentor, and develop a high-performing team within People Services, fostering a culture of excellence, accountability, and continuous learning.
Matching Summary
Match Score: 85
Bristol Myers Squibb is seeking a Director of Global Operations Transformation to lead HR operations delivery, focusing on enhancing employee experience through innovation and technology. The role requires a strategic leader with extensive HR experience to drive operational excellence.
Salary
Base: $174,080 - $210,944; Bonus/Equity: Additional incentive cash and stock opportunities may be available; Benefits: Health Coverage, Wellbeing Support, Financial Well-being and Protection, Work-life benefits
Skills & Requirements
Must-have
global HR operations transformation
automation and AI in HR
customer-centric HR service delivery
data-informed roadmaps and KPIs
leading global high-performing teams
Nice-to-have
digital thinking and rapid experimentation
customer empathy and continuous learning
Key Requirements
10+ years of experience in HR operations
3-5 years people manager experience
Bachelor’s degree or equivalent
Strong background in leading HR transformation projects
Deep knowledge of Customer Service management principles