Customer Success Manager - Financial Software

Workday

London, United Kingdom
Not specified; not specified; not specified
3-5+ years customer facing services role
Corporate financial accounting experience
Issue resolution and escalation management
The team acts as a key liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products

Job Summary

  • The team acts as a key liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.
  • Customer Success Managers are responsible for developing success plans that outline critical success factors and metrics for customer value.
  • This role requires collaborating across corporate functions including Sales, Services, and Product Management to demonstrate the value of support offerings.

Matching Summary

The team acts as a key liaison between Professional Services and Production teams to ensure enterprise-level support for Workday products.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 3-5+ years customer facing services role
  • Corporate Financial accounting experience
  • Issue resolution and escalation management
  • Executive level relationship building
  • Complex software or SaaS environment

Nice-to-have

  • Project management experience with Workday
  • Workday HCM Payroll or Financials expertise
  • Account management adoption planning
  • Curious minds and courageous collaborators
  • Sun-drenched optimism and drive

Key Requirements

  • Bachelor degree or equivalent work experience
  • London based only
  • Business or Technical degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter